Service Terms

Terms of Service - Byte Teknoloji A.Ş.

Article 1 – Purpose

This agreement aims to regulate the rights, obligations, and other necessary matters between Byte Teknoloji A.Ş. (hereinafter referred to as the “Company”) and the user regarding the use of games and all related services provided by the Company.

Article 2 – Definitions

1. The following terms in this agreement shall have the meanings set forth below:

“Company”: The party providing content and other services to users.
“User”: Any person using the services provided by the Company (whether a member or not).
“Member”: A person who has entered into a user agreement with the Company and uses the services.
“Non-member” or “Guest Member”: A person who uses the services without registering as a member.
“Mobile Game Service”: Games and related services provided by the Company via mobile devices.
“Mobile Device”: Devices such as phones, smartphones, or tablets that support downloading and installing content.
“Content”: All materials (games, apps, in-game currency, items, etc.) offered digitally by the Company, either free or paid. “Other services” refer to all services beyond content.
“Account (ID)”: A character combination defined by the user and provided by the Company to identify the member and enable service use.
“Password”: A confidential character combination selected by the member to authenticate and protect the account.
“Account Information”: All information belonging to the user, including account, password, profile, device info, characters, items, level, and payment details.
“Game Service”: The game and related services run by the member on a mobile device.
“Application”: A program downloaded or installed on a mobile device to access the Company’s services.
“Paid Payment”: Payments made through authorized payment providers for using content.
“Payment Provider”: A third-party platform such as credit card or mobile payment that facilitates transactions.
“Paid Currency”: In-game currencies purchased via paid payments.
“Free Currency”: In-game currencies obtained without payment (e.g., gifts, bonuses), which are non-refundable.

2. Terms not defined in this section shall be interpreted according to relevant laws and general practices.

Article 3 – Company Information

The Company shall provide the following information in-game or on a linked screen for easy user access:

Trade name and representative’s name
Business address
Telephone and email address
Tax number
Commercial license number
Personal data processing policy
Terms of service
Game operation policy

Article 4 – Effectiveness and Amendment of the Agreement

The Company publishes the agreement within the game; users cannot access the service without accepting it.
Important terms (loss of rights, withdrawal, refunds, liability exclusions, compensation, etc.) are highlighted.
The Company may amend the agreement, provided it does not violate relevant laws.
If changes are made, the date of effect, articles, and reasons must be announced at least 7 days in advance, or 30 days if negatively affecting users.
If the user does not consent, either party may terminate the agreement or the membership relationship.
If the user does not accept the changes, the Company or user may discontinue the service.

Article 5 – Matters Not Regulated

Issues not regulated in this agreement are governed by applicable laws and general practices.

Article 6 – Operation Policy

The Company may establish operation policies for details not stipulated in the agreement; these complement the agreement.
Such policies are also announced within the game.
Policy changes are subject to Article 4 rules; however, certain exceptions may allow advance or retroactive notice.

Article 7 – Formation and Application of User Agreement

The agreement is formed when the user accepts the agreement and submits a membership application, and the Company approves it.
Collected information is explained in a separate personal data policy.
Users under 18 (including high school students) cannot apply without legal guardian consent. This procedure also applies to services offered via third-party platforms.
If false or third-party information is provided, membership rights become void; the Company may cancel the agreement.
The Company may impose use restrictions based on laws and policies.
Applications may be rejected or later canceled for the following reasons: illegal application, applying from unsupported countries, illegal purpose, prior violations, incompatible device, age restrictions, etc.
Applications may be temporarily held due to technical issues, payment errors, or other reasons.
The Company may provide guest services; however, data loss may occur due to device change, reset, or deletion, and the Company bears no responsibility for such terminal-related losses.

Article 8 – Member Account and Password

The Company provides accounts to protect member information.
Membership management is based on this account information.
The user is responsible for maintaining the security of their account and password; the Company is not liable for damages caused by negligence or third-party access.
The member should regularly update their password.
The Company may restrict service without prior notice in cases such as data leaks, inappropriate behavior, impersonation of staff, or attempts to mislead others.

Article 9 – Obligation to Provide and Update Information

The member must provide accurate and truthful information and is responsible for any consequences resulting from incorrect data.
Changes to the information must be updated immediately or reported to the Company.
The Company is not responsible for damages caused by failure to update information.

Article 10 – Protection and Use of Personal Data

The Company protects personal data in compliance with legal regulations and discloses a data processing policy.
Public information such as nickname, character image, or status may be visible to others.
Unless legally required, data is not shared with third parties without user consent.
Users must keep their personal data accurate and updated; responsibility for errors lies with the user.

Article 11 – Company’s Obligations

The Company acts in accordance with the law and this agreement.
The Company establishes and maintains a secure system to protect users and complies with data privacy policies.
In case of errors or data loss during service delivery, the Company strives to fix the issue promptly, except in cases of force majeure.

Article 12 – User Obligations

Users must not provide false information, engage in unofficial game item trading, impersonate staff, use others’ payment data, share illegal content, send spam, infringe copyrights, use hacks or cheats, commit fraud, tamper with servers, harm other users, or pay others for game progress.
Account and device security is solely the user’s responsibility and must not be transferred to others.
Users must implement security measures during payment, such as PINs or passwords; the Company is not liable for damages due to user negligence.
Details of these obligations are defined in the operation policy and must be followed by users.

Article 13 – Service Provision and Interruption

Members with valid agreements can access the service immediately, although some services may open at a later date.
The Company may offer additional services beyond those described in the agreement.
Access time, quantity, and scope may vary based on membership level; guest users may be restricted.
Game services are typically available 24/7; any exceptions will be announced in-game or via notice.
The service may be temporarily suspended for maintenance, updates, cyberattacks, server failures, or legal reasons, with or without notice.
The Company is not responsible for damages from free services, except in cases of gross negligence.
Users may access services by downloading the app and using either paid or free options.
Paid content is available at the indicated price; mobile/data operator charges are the user’s responsibility.
Some services may be inaccessible due to device changes or roaming; background data may incur additional costs, not covered by the Company.
The Company may discontinue services due to mergers, serious losses, or contract expiration. In such cases, a 30-day prior notice will be issued. No compensation is provided for unused time-limited content; lifetime content remains usable until service termination.

Article 14 – Service Modifications

Users must use the game service in accordance with this agreement, the operation policy, and game rules.
The Company reserves the right to make any changes, maintenance, or updates to the game content.
Major changes will be announced in advance; emergency fixes or security updates may be announced afterward.

Article 15 – Data Collection

The Company may record communications between users (messages, chats, etc.) and only the Company has access to them.
In cases of legal necessity or internal investigation, communication content may be reviewed and users may be notified before or after.
Mobile device data such as settings, system version, and carrier info may be collected and used.
Additional information may be requested for promotional purposes; users have the right to decline.

Article 16 – Advertising

The Company may display advertisements within the game; users may opt out of ad notifications (email, SMS, push, etc.).
Links or banners within the game may redirect to third-party services; the Company does not guarantee the safety of these services and is not liable for resulting damages (except in cases of gross negligence).

Article 17 – Copyrights and Intellectual Property

The Company retains all intellectual property rights over its content; users may only use this content in ways explicitly authorized.
Users may not copy, modify, use for commercial purposes, or distribute content without permission.
Upon termination of the agreement, all content including the game client must be deleted or returned.
Content submitted by users (text, images, sound, etc.) may be freely used, edited, reformatted, distributed, or published by the Company, with no time or region restrictions.
Such user content will not be sold or transferred for commercial use.
Community content unrelated to the game will not be used without explicit permission; users may request its removal or concealment.
Prohibited content may be removed or rejected by the Company without prior notice.
Legal procedures will apply to content that infringes on rights, including after termination of membership.

Article 18 – Community Services and Submissions

Community services refer to forums and similar platforms that allow users to communicate and share within the game.
Users may access these services through their platform accounts or other designated methods.
Some user information may be disclosed to moderators during community registration.
Community services may not function properly if the user's membership is canceled or disconnected from the platform.
The Company establishes rules for appropriate community use, which users must follow. These rules are made available within the content.
Users are solely responsible for the content they post; the Company cannot be held liable.
Moderators may move or delete content without prior notice when necessary; defamatory, illegal, or rights-infringing content will be rejected.

Article 19 – Use of Content

Paid content is linked to the user’s account and can only be used on the associated device; guest access is device-bound.
If a usage period is defined at the time of purchase, the content is only valid within that period; unlimited content remains valid until the service ends.
Content may be provided as paid or free; unless otherwise specified, paid content is consumed before free content.
The Company may provide game materials (items, currency, etc.) with or without time limits:

Paid items with a guaranteed duration are valid only for the specified period. Free items are not guaranteed.
So-called "unlimited" items are only valid as long as the service continues. Rights are lost in case of violations or account deletion, and no refunds are provided.
Gifted or free content is not refundable.
The Company may modify or disable item functionality based on its item policy.

All intellectual property rights belong to the Company; users are only granted usage rights and may not transfer or sell the content.

Article 20 – Service Use Restrictions

If users violate the responsibilities listed in Article 12, the Company may impose sanctions such as chat bans, character access restrictions, account suspension, or permanent bans (as detailed in the operation policy).
Accounts may be temporarily suspended for reasons such as violation reports or suspicion of illegal program usage.
If the suspension is found to be unjustified, the service time for paid users will be extended accordingly (not applicable for confirmed violations).
No compensation will be provided if the restriction is justified.
If an account is used by another person, sanctions may apply even if the user was not directly involved in the violation.
Inactive account information may be deleted as per the operation policy, with a 30-day notice to users.

Article 21 – Restriction / Objection Reasons and Process

The specific reasons for restrictions are outlined in the operation policy based on violation type, frequency, and impact.
If a restriction is imposed, the user will be notified of the reason, type, duration, and method of objection (either before or after the action).
Users may object within 15 days via written notice, email, or other designated means.
The Company will respond in writing or electronically within 15 days of receiving the objection; if delayed, the reason and expected response time will be provided.

Article 22 – Software Installation

The Company may request users to install software necessary for the service; this process is conducted in accordance with commercial law.
Unless major changes are involved, patches or updates do not require renewed consent.

Article 23 – Mobile Game Payments

Content fees are charged according to mobile operator or open market platform policies; payment limits are determined by the Company, operator, or legal regulations.
In the case of foreign currency payments, the actual charge may differ from the displayed price due to exchange rates or commissions.

Article 24 – Right of Withdrawal

Paid content is classified as refundable or non-refundable. Content that is usable and paid for may be withdrawn within 7 days from the date of use without cost.
Withdrawal is not permitted in cases such as user-caused loss, decreased value after use, instant-use content, partial use of bundled content, opened content, free content, or gifted content.
Non-refundable content is clearly indicated; trial versions and informational content are provided to protect user rights. If not, withdrawal remains valid.
If content is misleading or violates advertising or contractual terms, users may withdraw within 3 months of purchase or within 30 days after discovering the issue.
The Company may check open market records and request additional information from the user for withdrawal processing.
Withdrawal may be restricted if more than 7 days have passed, or if the content was used or diminished in value.
Purchases made by minors without guardian consent may be canceled. Legal restrictions may apply, and the Company may request appropriate documentation.

Article 25 – Refund of Erroneous Payments

If an erroneous payment occurs, the Company will process a refund; however, if the user's fault caused the error, reasonable fees may be deducted.
Payments are handled based on open market policies; refunds may be requested via the open market or directly from the Company.
Mobile data or telecom usage fees are non-refundable.
Refunds are processed according to open market or Company policy depending on the device’s OS.
Free content is not eligible for refunds.
The Company may request information to process refunds and will act within 3 business days after receiving the request.

Article 26 – Termination of Agreement

Users may cancel the agreement through the in-game menu or customer support. Deleted account information cannot be restored.
If a user violates this agreement or the operation policy, the Company may terminate the agreement, with or without notice. No refunds or compensation are given upon termination due to user fault.
If the service has not been used for one year, the Company may terminate the membership and delete personal data, with 30 days’ prior notice. Users may return within this period.

Article 27 – Compensation

Parties must compensate for damages caused by breaches of the agreement, unless there was no intent or negligence.
If the Company cooperates with a third-party provider and the user accepts the provider’s terms, compensation for provider-caused damages lies with that provider.

Article 28 – Limitation of Liability

The Company is not liable for service interruptions due to force majeure.
The Company is not responsible for downtime due to maintenance, hardware replacement, or technical failures (unless due to intent or gross negligence).
The Company is not liable for user negligence (unless there is just cause).
The Company is not responsible for the accuracy of user-submitted information.
The Company is not responsible for interactions between users or between users and third parties.
No liability is assumed for damages from free services (except for gross negligence or intent).
The Company is not responsible if user expectations are not met.
The Company is not liable for loss of in-game data (except in cases of gross negligence or intent).
The Company is not liable for unauthorized payments due to lack of device security by the user (except for Company fault).
Losses due to device changes, roaming, or OS updates are not the Company’s responsibility (except for gross negligence).

Article 29 – Notifications to Users

The Company may send service-related notifications via in-game messages, email, or SMS.
General notifications to all users may be published in-game for at least 7 days via pop-ups or announcements.

Article 30 – Jurisdiction and Governing Law

This agreement is governed by the laws of the Republic of Turkey. In case of disputes, the competent court designated by law shall have jurisdiction.

Article 31 – Complaints and Dispute Resolution

The Company provides channels for users to submit feedback and complaints, and assigns personnel to handle them.
Valid complaints will be resolved within a reasonable timeframe; delays will be explained with estimated resolution times.
If third-party dispute resolution is used, the Company will comply with the procedure and document any actions taken.

Effective Date: This agreement is effective as of July 25, 2025.